Refund Policy at Spiror

At Spiror, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund policy. Please read the following guidelines carefully.

1. Our 30-Day Return Window

You have 30 calendar days from the date you receive your shed to initiate a return for a refund.

2. Eligibility for a Refund

To be eligible for a refund, your shed must meet the following conditions:

  • Undamaged Condition: The shed must be returned in its original, undamaged condition. We understand that some initial unboxing might occur, but the product itself should not show signs of assembly, installation, weathering, or significant wear and tear.
  • Original Packaging: The shed should ideally be returned in its original packaging. If the original packaging is no longer available, please ensure the product is securely and adequately packed to prevent damage during return transit.
  • All Components Included: All original components, accessories, and manuals must be included with the returned shed.
  • Proof of Purchase: You must provide proof of purchase, such as your order number or receipt.

Please Note: We reserve the right to refuse a refund or charge a restocking fee if the returned item is not in its original condition, is missing parts, or is damaged due to reasons not attributable to our error or a manufacturer defect.

3. Non-Refundable Items/Situations

The following items or situations are generally not eligible for a refund:

  • Sheds that have been fully assembled and then disassembled (unless due to a verified manufacturer defect or shipping damage).
  • Sheds that have been modified or altered in any way after delivery.
  • Damage caused by improper assembly, misuse, accidents, neglect, or natural disasters.
  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • Items returned after the 30-day return window has expired.

4. How to Initiate a Return for Refund

To start a return for a refund, please follow these steps:

  1. Contact Customer Service: Email us at support@spiror.com or call us at +1 (509) 327-5342 within 30 days of receiving your shed.
  2. Provide Information: Please include your order number, the reason for the return, and clear photos or videos if the item arrived damaged or defective.
  3. Return Authorization: Our customer service team will review your request and provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your shed. Do not send your shed back before receiving an RMA number.
  4. Packaging & Shipping: Securely package the shed, ideally in its original packaging. Clearly mark the RMA number on the outside of the package. You will be responsible for the return shipping costs, unless the return is due to a manufacturer defect or an error on our part. We recommend using a trackable shipping service.

5. Refund Processing

Once your returned shed is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days . The time it takes for the refund to appear in your account may vary depending on your bank or payment processor.
  • Restocking Fees: In certain situations (e.g., item not in original condition, missing parts), a restocking fee may be applied, which will be deducted from your total refund amount. This will be communicated to you during the return authorization process.

6. Damaged or Defective Items

If your shed arrives damaged or with a manufacturing defect, please contact us immediately (within 48 hours of delivery is highly recommended) with clear photos or videos of the damage. We will assess the issue and arrange for a replacement, repair, or full refund as appropriate, including covering return shipping costs if necessary.

7. Contact Us

For any questions about our Refund Policy or to initiate a return, please contact our customer service team:

Email: support@spiror.com

Phone: +1 (509) 327-5342

Operating Hours: Monday - Friday / 9:00 AM - 6:00 PM EST