After-Sale Service at Spiror

At Spiror, our commitment to your satisfaction doesn't end with your purchase. We are dedicated to providing excellent after-sale support to ensure you have a positive experience with your new shed.

Our Promise to You

We stand by the quality of our metal, wooden, and resin sheds. Should you encounter any issues or have questions after receiving your order, our dedicated team is here to help.

What to Expect from Our After-Sale Service

  1. Assembly Assistance:

    • Detailed Instructions: All our sheds come with comprehensive assembly instructions.
    • Support & Tips: If you need help during assembly or have questions about specific steps, our customer service team can provide guidance and smart assembly tips.
    • Instructional Videos (if applicable): For select products, we may also offer instructional videos to further assist with assembly.

  2. Warranty Coverage:

    • We offer a 1-year free coverage for manufacturer defects from the date of purchase.
    • This warranty ensures that if your product experiences any manufacturing faults, we will work to fix or replace the affected parts at no extra cost to you.
    • Please note: The warranty does not cover damage caused by improper assembly, misuse, accidents, neglect, or normal wear and tear.

  3. Replacement Parts:

    • In the event of manufacturing defects or shipping damage (reported within 48 hours of delivery), we will assist you in obtaining replacement parts.
    • It's helpful to snap pictures of any damaged parts and contact us promptly for a smoother resolution.

  4. Returns & Exchanges:

    • For information on returning or exchanging your shed, please refer to our dedicated Returns Policy
    • To facilitate returns, we recommend keeping the original packaging for at least 7 days after delivery.

  5. General Inquiries & Support:

    • Whether it's a question about product care, maintenance, or any other concern, our team is ready to provide prompt and reliable support.

How to Reach Us for After-Sale Support

Our professional customer service team is ready to assist you.

  • Email: support@spiror.com
  • Phone: +1 (509) 327-5342
  • Operating Hours: Monday - Friday / 9:00 AM - 6:00 PM (EST)

When contacting us, please have your order number and relevant details (like product model number, clear photos/videos if applicable) ready, as this will help us assist you more efficiently.

Spiror – For Your Better Life.