Return Policy at Spiror

At Spiror, we want you to be completely satisfied with your shed purchase. If for any reason you need to return an item, please follow the guidelines below.

1. Our 30-Day Return Window

You have 30 calendar days from the date you receive your shed to initiate a return. This period allows you ample time to inspect your product.

2. Conditions for Return

For a return to be accepted, the shed must meet the following criteria:

  • Original Condition: The item must be in its original, unused, and unassembled condition. It should not show signs of installation, outdoor exposure, or significant wear and tear.
  • Original Packaging: Wherever possible, please return the shed in its original packaging. If the original packaging is no longer available, the item must be securely and adequately repacked to prevent damage during return shipping.
  • All Original Components: All parts, accessories, hardware, and instruction manuals that came with the product must be included in the return.
  • Proof of Purchase: A valid proof of purchase (e.g., your order number or receipt) is required for all returns.

Note: Returns that do not meet these conditions may be subject to a restocking fee or may be declined.

3. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact Us: Reach out to our Customer Service team within 30 days of delivery via:

    • Email: support@spiror.com
    • Phone: +1 (509) 327-5342
    • Please provide your order number and the reason for the return. If the item is damaged or defective, please include clear photos or videos.

  2. Receive Return Authorization (RMA): Our team will review your request. If approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions for returning your shed. Please do not ship any item back without an authorized RMA number.

  3. Prepare Your Return:

    • Securely package all original components of the shed, ideally in its original packaging.
    • Clearly write the provided RMA number on the outside of the package.
    • Include a copy of your proof of purchase inside the package.

  4. Ship the Item:

    • You will be responsible for the return shipping costs, unless the return is due to a manufacturer defect or an error on our part.
    • We strongly recommend using a reputable shipping service that provides tracking and insurance, as we cannot be responsible for items lost or damaged during return transit.

4. What Happens After Your Return is Received?

Once your returned shed arrives at our facility, it will undergo an inspection.

  • We will verify that the item meets our return eligibility criteria.
  • Upon successful inspection, we will proceed with the refund or exchange process as outlined in our Refund Policy or facilitate a replacement if that was arranged.

5. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please notify us immediately, ideally within 48 hours of delivery. We will promptly address the issue by arranging for a replacement, providing necessary parts, or facilitating a full refund, and will cover associated shipping costs.

6. Questions?

For any questions about our Return Policy or assistance with a return, please contact our Customer Service team:

Email: support@spiror.com

Phone: +1 (509) 327-5342

Operating Hours: Monday - Friday / 9:00 AM - 6:00 PM EST